Privacy Policy – Rankesire Education Pvt Ltd
At Rankesire Education Pvt Ltd, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website, mobile apps, YouTube channel, or any other services we offer. By accessing our platform or providing your details, you agree to the practices described here.
1. Information We Collect
- Personal details like your name, age, phone number, location, email ID, and password.
- Educational preferences (e.g., JEE, NEET, MHT-CET prep).
- Purchase history and transaction details.
- Queries, discussions, test responses, and any other content submitted on our platform.
This includes "Personal Information," "Sensitive Personal Information," and "Associated Information" as per Indian laws.
2. How We Use Your Information
- Deliver services and updates related to your account.
- Customize study material and recommend content based on your interests.
- Communicate through email, WhatsApp, SMS, or notifications about updates, features, surveys, or support.
- Improve our services and monitor usage.
- Detect and prevent fraud or abuse.
- Offer region-specific content based on your location.
3. Cookies
We use cookies (small data files) to:
- Recognize your browser.
- Save preferences and help you sign in easily.
- Analyze trends to enhance your experience.
You can disable cookies via your browser settings, but doing so may affect certain features.
4. Sharing Your Information
We may share your data with reliable third-party service providers for:
- Marketing
- Customer support
- IT infrastructure
- Payment processing
These providers are only allowed to use your data for service delivery—not for their own purposes.
We do not sell, rent, or share your personal data for marketing without your clear consent. However, we may disclose your data if legally required, to protect our rights or safety, or to respond to lawful government requests.
5. Data Security
We take strong measures to secure your data using physical, digital, and administrative safeguards. Access is restricted to authorized personnel. However, no system is 100% secure, and we encourage users to also take care in handling their login credentials.
6. Public Forums
Any content you post on public parts of our platform (comments, messages, images, etc.) will be visible to others. Please share sensitive information with caution.
7. Third-Party Support Services
We may engage external vendors to help with payments, email campaigns, surveys, activity monitoring, and more. These vendors only access data as needed to complete their tasks on our behalf.
8. Your Choices and Control
You can manage how we use your information for marketing. You may unsubscribe from promotional emails or contact us to adjust your preferences. Your data will never be sold without your direct consent.
9. Intellectual Property Rights
All content on our platform—videos, notes, tests, branding—is either owned or licensed by us. You may not reuse or share our materials for commercial purposes without written permission. Our trademarks and content remain our exclusive property.
10. Your Consent
By creating an account or using our services, you consent to the collection, use, and storage of your information as described. For minors, we assume parental/guardian consent during registration.
Your content submissions grant us global, royalty-free rights to use and distribute that material on our platforms. We may also use your name, age, testimonials, photos, or videos for promotional purposes across digital and offline media—without additional notice or compensation.
11. Video Calls and Recordings
By using our services, you allow us to use your device’s camera and microphone for video interactions, which may be recorded for service or quality purposes.
12. When We May Share Data
Your data may be disclosed:
- To comply with legal obligations
- To enforce our terms
- To protect users, the company, or our services from harm
- To trusted service providers assisting us
13. Policy Updates
We may update this policy occasionally. Continued use of our platform means you accept the revised terms. We recommend reviewing it regularly.
14. Limitation of Liability
We are not the creators of all content on the platform and aren’t liable for any damages resulting from it. Rankesire Education Pvt Ltd, its staff, and agents are not responsible for any indirect or incidental issues that may arise from your use of our services. Any misuse may lead to suspension or legal action.
15. Refund Policy
- Our products and services are generally non-refundable.
- Online courses and batches are non-refundable.
- You can switch batches of equal value within 10 days of purchase.
- For physical products (e.g., books), refunds are not provided unless the courier damages or loses the item.
- Orders delivered to a wrong address (provided by the user) or not accepted will not be eligible for a refund.
Contact Us
For any queries regarding this policy, reach out to us:
- 🌐 Website: https://rankesire.com/
- 📧 Email: contact@rankesire.com